Shipping Policy

Order Processing

At 【请替换：店铺名称】, we aim to process your order promptly. All orders are processed within 2-4 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.

Please note that during peak seasons or holidays, processing and shipping times may be extended. We appreciate your understanding and patience.

Shipping Time

Once processed, shipping typically takes 7-15 business days within the United States. Delivery times may vary due to factors beyond our control, such as carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Fees

Shipping charges are calculated at checkout based on your shipping address, the shipping method you select, as well as the size and weight of your order. These fees will be clearly displayed before you complete your purchase.

Cancellations

Order cancellations are accepted within 24 hours of placing the order. After this window, processing will have already started, and cancellations may not be possible.

Returns & Refunds

You may return items within 30 days of delivery for a refund. Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds will be issued within 7-10 business days after we receive and inspect the returned items.

Return Shipping Address

For return instructions, please contact our customer support at 【请替换：客服邮箱】.

Order Tracking

After your order ships, you will receive a shipping confirmation with a tracking number. Please allow 24-72 hours for tracking information to update.

Shipping Restrictions

We currently ship only to addresses within the United States. If you have questions about shipping options, please contact us.

Address Accuracy

Please ensure your shipping address is accurate and complete at checkout. Once an order has shipped, we cannot change the address. If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

Damaged or Lost Packages

If your order arrives damaged or does not arrive, please notify us within 7 days of delivery. We will work to resolve the issue promptly. Please be prepared to provide your order number and photographs if possible.