Return & Refund Policy

Overview

At 【请替换：店铺名称】, we want you to love what you ordered! If you are not fully satisfied with your purchase, we are here to assist. Below are the details on how to return items, refund options, and the process to ensure a smooth experience.

Return Eligibility

We accept returns on most items within 14 days of delivery. To be eligible for a return, the following conditions must be met:

The item must be in its original, unused condition with all tags and packaging intact.
The item must not be part of final sale items (such items will be clearly marked on product pages).
The return must be initiated within 14 days from the date you received the item.

Please Note: Personalized or custom-made items are not eligible for returns unless they are defective, damaged, or incorrect.

How to Initiate a Return

Contact Customer Service: Email us at 【请替换：客服邮箱】 or use the contact form on our website at 【请替换：店铺域名】. Please provide your order number and a brief reason for the return.
Return Authorization: Our team will review your request and send you a Return Authorization (RA) number along with instructions for returning your item.
Ship Your Item Back: After receiving your RA number, securely package the item (preferably in its original packaging) and ship it back. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method or purchasing shipping insurance to ensure safe delivery.

Refund Processing

Once we receive and inspect the returned item, a refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Note: Shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receipt. Include a description and photos if applicable. We will offer a full refund or exchange at no additional cost.

Exchanges

If you would like a different size or color, we offer exchanges for the same item, provided it is unused, in original condition, and returned within 14 days. Please follow the return process above, and once your return is received and approved, we will send your exchanged item.

Non-Refundable Items

For health and safety reasons, the following items cannot be returned:

Personalized or custom-made items
Gift cards
Intimate apparel and swimwear, unless unworn and with original tags attached

Final Sale Items

Certain products are marked as final sale and are not eligible for returns or exchanges. These items will be clearly indicated on their product pages.

Order Cancellations

Order cancellations can be requested within 24 hours from the time of purchase. Please contact us immediately at 【请替换：客服邮箱】 to cancel your order. After 24 hours, cancellations may not be guaranteed.